Jiangsu Beichengman Equipment Installation Co., Ltd. Binhai Branch Return and Exchange Policy

Thank you for choosing qyqywd.com to purchase hardware tools! To protect your shopping rights, we have formulated the following return and exchange policy, please read it carefully.

I. Return and Exchange Conditions

Return conditions: Within 30 days from the date you sign for the goods, if there are quality problems with the goods, or you are not satisfied with the goods, you can apply for a return if the goods are intact, the accessories are complete, and the secondary sales are not affected (including but not limited to the original packaging, labels, instructions, etc. of the goods are complete).

Exchange conditions: Within 30 days from the date of signing for the goods, if there are quality problems with the goods, or you need to change the specifications and models of the goods, you can apply for a replacement if the inventory is sufficient and the goods meet the intact standards.

II. Return and Exchange Process

Application: Please log in to your qyqywd.com account and submit a return and exchange application on the order details page, or contact our customer service team via email service@qyqywd.com to explain the order number, reason for return and exchange, and demand.​

Review: Our customer service will review your application within 24 hours and inform you of the review result by email or SMS. If the review is passed, we will provide the return address and relevant instructions; if the review is not passed, we will also explain the reason to you. ​

Returning the goods: Please return the goods and related accessories to the return address: Laotongyu Community 3D, No. 18 Tongyu Road, Tongyu Town, Binhai County, Yancheng City. It is recommended that you choose a courier with logistics tracking function and keep the courier documents properly. ​

Acceptance and processing: After we receive the goods, we will complete the acceptance within 3-5 working days. If the goods meet the return and exchange conditions, the return will be returned to your payment account within 1-3 working days after the acceptance is passed; the exchanged goods will be arranged to be re-shipped within 3-5 working days after the acceptance is passed. ​

III. Shipping fee description ​

All products in the store enjoy free shipping service, and you do not need to bear the shipping cost of returning the goods when applying for return and exchange. If the return or exchange is caused by product quality issues, we will reimburse you for the actual reasonable shipping costs (valid shipping vouchers are required). ​

If you apply for a return or exchange for personal reasons (such as dislike or wrong style, etc.), and you do not use the free door-to-door pickup service we provide, you will bear the return shipping fee and we will handle it according to your application. ​

IV. Notes ​

Customized products, consumables (such as batteries, blades, etc.) and products that have been opened and used and affect secondary sales are not supported for return or exchange unless there are quality issues. ​

Please ensure the integrity of the returned or exchanged products. If the product is damaged due to your improper use or storage, you will not be able to enjoy the return or exchange service.​

If you have any questions about the return and exchange policy, you can contact us at any time through the following methods:​

Email: service@qyqywd.com​

Tel: +86 15836979925​

Online customer service: The website's 24-hour online customer service is always available to answer your questions​

We are committed to providing you with high-quality products and services, and hope that you will have a pleasant shopping experience at qyqywd.com!