Logistics Policy of Binhai Branch of Jiangsu Beichengman Equipment Installation Co., Ltd. Welcome to purchase hardware tools from qyqywd.com! This logistics policy is specially formulated to let you clearly understand the transportation and delivery services of goods. We are committed to bringing you a convenient shopping experience through efficient and reliable logistics and distribution.
1. Logistics and distribution methods
We cooperate with many internationally renowned logistics carriers, including but not limited to DHL, FedEx, Toll, etc., and choose the most suitable distribution plan according to the type of goods, destination and logistics timeliness requirements to ensure the safe and fast delivery of your goods.
2. Transportation time
Delivery within Australia: Under normal circumstances, the order will be sorted and shipped out within 1-3 working days after the payment is confirmed successfully, and most areas are expected to be delivered within 3-7 working days. The delivery time in remote areas (such as parts of Tasmania, remote areas of Western Australia, etc.) may be extended by 2-3 working days.
Special Circumstances: Delivery time may be delayed due to statutory holidays, bad weather, peak logistics periods (such as Black Friday, Christmas, etc.), customs clearance procedures, force majeure and other factors. We will closely monitor the progress of logistics and notify you in a timely manner by email or SMS.
3. Package Inquiry
After the order is shipped, you will receive a notification email and SMS containing the logistics order number. You can log in to your personal account on qyqywd.com, click the logistics order number link on the "Order Details" page, and jump to the official website of the corresponding logistics carrier for real-time inquiry. You can also directly enter the logistics order number through the official APP or website of the carrier to understand the transportation status of the package.
If you encounter problems during the inquiry process, or the logistics information has not been updated for a long time, you can contact our 24-hour online customer service at any time (email: service@qyqywd.com; phone: +86 15836979925), and we will assist you in follow-up processing.
Fourth, free shipping for the whole store
In order to give back to our users, we provide free shipping for the whole store. No matter the order amount or the number of goods, you do not need to pay any additional transportation fees. Let you easily choose your favorite hardware tools and enjoy a burden-free shopping experience.
Five, return and exchange logistics
Return: When you apply for a return and the review is passed, we will provide you with a return address: 3D, Laotongyu Community, No. 18 Tongyu Road, Tongyu Town, Binhai County, Yancheng City. If there is a quality problem with the product, you can choose any logistics method to send the product back (it is recommended to keep the logistics documents). After we inspect the product and it is qualified, we will reimburse you for the actual reasonable freight (valid freight voucher is required); if you return the product for personal reasons, you need to bear the return freight, but you can still enjoy 30 days of free return and exchange service.
Exchange: If you apply for an exchange, we will send the new product within 3-5 working days using the original delivery logistics method or a logistics channel with the same time limit after receiving the product you sent back and inspecting it. We will bear the logistics costs incurred by the exchange, and you do not need to pay extra.
Six, package signing
When the package is delivered, please be sure to check whether the outer packaging is intact on the spot, and confirm that the quantity and model of the goods are consistent with the order before signing. If you find that the outer packaging is damaged, the goods are missing or damaged, please refuse to accept it on the spot, and immediately contact our customer service (service@qyqywd.com; +86 15836979925), we will deal with it in time.
If you cannot sign for it in person, you can entrust someone else to collect it on your behalf. If the consignee signs for it, it will be deemed that you have signed for it. If you find any problems with the goods later, please contact us within 24 hours after signing for it so that we can verify and handle it.
Seven, other instructions
If the package cannot be delivered normally due to incorrect delivery address, invalid contact information, no one to sign for it, etc., the logistics carrier may charge additional re-dispatch, warehousing or return fees, which shall be borne by you. If re-delivery is required, we will communicate with you to confirm the new address and re-arrange the delivery.
We reserve the right to adjust the logistics policy according to the actual operation situation, and the updated policy will be published on the website. If you continue to use our services, it will be deemed to accept the updated policy.
If you have any logistics-related questions, please feel free to contact us through the following methods:
Email: service@qyqywd.com
Contact number: +86 15836979925
Online customer service: The website's 24-hour online customer service is always available to answer your questions
Thank you for your support and trust in qyqywd.com, and wish you a happy shopping!